Over the past few years it has become apparent that many Berlin salespeople have enrolled in SSL (Service as a Second Language) classes. Ten years ago, a smile, a polite greeting or even a "Thank you," was a lot to ask for when shopping here.
In the past, I've had saleswomen tell me not to unfold sweaters because they, the
salespeople would then have to fold them again. I've watched cashiers at the grocery store, after not saying hello, throw my food so fast across the scanner that even a robot couldn't catch them at the other end. I've had salespeople tell me they are closed, 15 minutes before closing time, and say, "No, I am not going to open the register back up. Not even for a regular customer like you."
But times have changed. Sales people have to be trained now. Managers instruct employees, not that the customer is always right (that would be going too far), but that the customer has
some rights and should not be abused or ignored without reason.
Even my sister, who was recently visiting from the US, remarked at how friendly the saleswoman in a clothing store was. The saleswoman even looked up from her book when my sister asked, in English, how much a blouse cost. The woman didn't huff and even grinned as she told us the price.
It was almost, almost like being in America, until. . . it was time to pay.
A long line was forming and there were two salespeople behind the counter. One worked diligently while the other, the woman who had helped us, stood by idly. When I caught her eye, she said, "I would ring up, but I'm just too hot. I can't concentrate in weather like this."
Just for one moment, I thought I'd been lost. But I found my way back to Berlin in no time at all.